Customer Service Advisor

We are seeking a dedicated Customer Service Advisor to join the public sector in Rochdale. The successful candidate will provide exceptional support to customers, addressing their needs with efficiency and professionalism.Client DetailsThis opportunity is with a public sector organisation based in Rochdale. The organisation is well-regarded for its commitment to delivering excellent services to the community and maintaining a professional environment.DescriptionRespond to customer enquiries via phone and email.Provide accurate information and resolve issues to customer satisfaction.Scheduling customer works with engineers and sub-contractors.Maintain detailed and accurate records of customer interactions.Collaborate with internal departments to address and resolve customer concerns.Handle complaints professionally, ensuring they are escalated when required.ProfileA successful Customer Service Advisor should have:Previous experience in a customer service role, preferably in a call centre setting.Excellent communication and interpersonal skills.Proficiency in handling customer complaints and resolving issues effectively.Strong organisational and administrative skills.Ability to work independently and as part of a team.Familiarity with using customer service software and systems.A commitment to delivering high-quality customer servicePlease note that we can only accept applications from candidates who are immediately available.Interviews will be taking place week commencing ..... full job details .....