Customer Service Advisor

The Customer Service Advisor will provide excellent support to customers within the industrial and manufacturing industry, ensuring all queries and concerns are addressed promptly and professionally. This temporary role, based in Westerham, requires a proactive individual focused on delivering high-quality service.Client DetailsThis opportunity is within a growing organisation specialising in the industrial and manufacturing sector. The company is committed to delivering exceptional services and maintaining high standards for its valued clients.DescriptionHandle incoming customer enquiries via phone, email, and other communication channels.Provide accurate information about products and services within the industrial and manufacturing sector.Resolve customer concerns efficiently, ensuring customer satisfaction at all times.Process orders and update customer records with precision and attention to detail.Coordinate with internal teams to ensure timely delivery of services and solutions.Maintain a professional and courteous manner when dealing with customers and colleagues.Identify opportunities to improve customer service processes and share feedback with the team.Adhere to company policies and procedures to ensure compliance at all times.ProfileA successful Customer Service Advisor should have:Strong communication skills, both written and verbal.Experience in a customer service role, ideally within the industrial or manufacturing sector.Attention to detail and the ability to ..... full job details .....