Customer Service Advisor

Customer Service RepresentativeOldburyTemporary OngoingFull Time£13.45 per hourI am recruiting on behalf of my client for an experienced Customer Service Representative to join their team in Oldbury on a full-time, temporary ongoing basis.This is an excellent opportunity for a customer-focused and organised individual to join a busy office environment, providing professional support to customers while ensuring all enquiries and complaints are handled efficiently. The successful candidate will be the first point of contact for customers, delivering a high standard of service across both telephone and email communications.Key Responsibilities Monitor and manage the shared customer service inbox, responding to customer enquiries in a timely and professional manner.Answer incoming telephone calls, assist customers with their queries, and redirect calls to the appropriate departments where necessary.Handle customer complaints efficiently, ensuring all issues are logged, investigated, resolved, or escalated appropriately.Maintain accurate records of customer interactions, enquiries, and complaints using internal systems.Follow up on outstanding enquiries and complaints to ensure satisfactory resolutions are achieved.Provide clear, accurate, and consistent information to customers regarding services and processes.Work closely with internal departments to ensure customer issues are resolved promptly and effectively.Deliver excellent customer service while maintaining professionalism ..... full job details .....