Customer Service Advisor

Join Our Growing Health ClinicWe are an innovative new healthcare clinic specialising in medically supervised weight management treatments, including prescription weight loss injections and tablets. We are looking for a friendly, professional, and motivated Customer Service Advisor to join our customer support team based in Runcorn.This is a telephone-based role where you will be supporting patients throughout their treatment journey, delivering excellent customer service while working as part of a busy and supportive team.The RoleAs a Customer Service Advisor, you will be the first point of contact for patients and prospective customers. You will provide exceptional service, answer enquiries, and ensure customers receive the support they need in a professional and empathetic manner.Key Responsibilities Handling inbound and outbound customer calls.Providing information about our services, treatments, and patient journey.Assisting with appointment bookings, prescription enquiries, and order queries.Responding to customer enquiries via telephone, email, and other communication channels.Maintaining accurate customer records and documentation.Resolving customer issues efficiently and professionally.Liaising with clinical and operational teams to support patient needs.Ensuring compliance with company procedures and data protection requirements.Contributing to a positive and collaborative team environment. About YouWe''re looking for someone who: Has previous experience in a ..... full job details .....