Customer Service Advisor

Annual salary: up to £27,077.51Job Posting AdvertCustomer Service AdvisorLocation: Tower Hamlets Salary: up to £27,957.52 Per Annum. 42.5 Hours Per Week (8-5 Monday-Friday)Contract: Permanent Mears Group is one of the UK''s leading providers of housing and care services. We deliver essential maintenance, regeneration, and customer support services to homes and communities across the country. Our teams work in partnership with local authorities, housing providers, and residents to ensure safe, well-maintained environments and exceptional customer experiences.About the Role:As a Customer Service Advisor, you will be the first point of contact for tenants, handling incoming calls related to repairs, appointments, and general enquiries. You''ll also manage email communications, raise jobs, and coordinate with clients, suppliers, and subcontractors to ensure work is scheduled and completed efficiently. This role involves a variety of administrative tasks, including ordering materials, updating records, and supporting the wider team with scheduling and follow-ups. Strong organisational skills, attention to detail, and the ability to communicate effectively in a fast-paced environment are essential.Role Criteria:Resolve queries, diagnose situations, and process requests with care and accuracyUse our bespoke system to log and manage customer interactionsProvide admin support for Customer and Communications tasksMeet service level agreements and performance targetsBuild strong ..... full job details .....