Customer Service Advisor

Annual salary: up to £28,598.37Customer Service AdvisorLocation: CrawleyContract: Full Time / Permanent / Office Based / Monday to Friday 08:00 - 17:00Salary: £28,598.37We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm''s Length Management Organisations and Housing Associations.About the Role:As a Customer Service Advisor, you will be working alongside Crawley Council in our Social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.As a Customer Service Advisor within our Crawley branch you will be working as part of a local team supporting high standard Customer Service activities to Housing properties, delivering best in class customer service and satisfying all safety, quality and cost control standards.Ensure all repair and/or non-repair queries are handled in a professional and timely manner and associated appointments made in line with contractual commitmentsEnsure correct diagnosis of repair made via the branch operating system.Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not ..... full job details .....