Customer Service Advisor

Annual salary: up to £30,458.75Customer Service AdvisorLocation: TonbridgeSalary: £30,458.75per annumHours: 42.5 hours per week (Monday-Friday, 8am-5pm)Contract: PermanentAbout the Role:As a Customer Service Advisor, you will be the first point of contact for tenants, handling incoming calls related to repairs, appointments, complaints, and general enquiries. You will manage both telephone and email communications, raise and update jobs, and liaise with clients, suppliers, and subcontractors to ensure issues are resolved efficiently and professionally.A key part of the role involves handling customer complaints with empathy and care, ensuring concerns are acknowledged, investigated, and resolved in line with service standards. You will also carry out a range of administrative tasks, including ordering materials, updating systems, supporting scheduling activities, and completing follow-ups. Strong organisational skills, attention to detail, and the ability to remain calm and professional in a fast-paced environment are essential.Duties/Role Criteria:Resolve customer queries, diagnose issues, and process service requests accurately and efficientlyHandle customer complaints professionally and empathetically, ensuring timely resolution and appropriate escalation where requiredUse bespoke systems to log, manage, and update customer interactions and complaint recordsProvide administrative support across Customer Service and Communications functionsMeet service level agreements, ..... full job details .....