Customer Service Advisor

Annual salary: up to £10,310.40Customer Service AdvisorLocation: Milton KeynesSalary: £29,216.20 (£10,310.40 pro-rated) per annumContract: Part-time - Permanent, 15hrs per week, Monday to Friday - Office BasedMears Group is one of the UK''s leading providers of housing and care services. We deliver essential maintenance, regeneration, and customer support services to homes and communities across the country. Our teams work in partnership with local authorities, housing providers, and residents to ensure safe, well-maintained environments and exceptional customer experiences.About the Role:As a Customer Service Advisor, no two days are the same. The ideal candidate will be outgoing, hardworking, organised, reliable, and possess good time management and problem-solving skills. Based at our Milton Keynes branch you will be a part of a local team supporting high standards of customer service across housing properties. Whilst ensuring best in class customer service and satisfying all safety, quality and cost control standards.Key Responsibilities:• Handle all repair and/or non-repair queries in a professional and timely manner, ensuring all appointments are booked in line with contractual commitments• Accurately diagnose repairs by using the branch operating system.• Maintain a customer focused approach by communicating professionally with all service users, clients, and both internal/external stakeholders.• Record and respond to all communication in line with the standard ..... full job details .....