Customer Service Advisor

Customer Service Advisor Shift Times: Monday- Friday 40HPW Pay Rate: 13.36PH Location: Hybrid working, EX1 3UT Job Purpose / OverviewIn this role you will play a key part in helping us with customer queries to deliver a great customer experience with every contact - telephony/written correspondence. Reporting to the New Connections Manager within the heart of the operations team, as a New Connections customer service advisor, you won''t just be helping our customers understand the installations process; you''ll be part of the driving force behind revolutionising our many processes within the new connections team and delivering unparalleled customer experiences to both our large and mid-market customers.Key Responsibilities:Call Handling: Serve as a point of escalation for customer queries that come via or phone lines.Problem-Solving: Demonstrate a keen problem-solving ability, addressing issues with precision and efficiency.Communication Excellence: Exhibit excellent communication skills. To succeed you will needExcellent verbal communication skills.Ability to remain calm.Problem solving skills.Able to prioritise conflicting activities and work under pressure.Ability to work collaboratively in a team and on own initiative. Apply now and a member of the team will be in touch! ..... full job details .....