Customer Service Advisor

Customer Service AdvisorSalary: 13.45 per hour, increasing to 13.90 per hour after 6 months Location: Capgemini, Inverness Hours: 35 hours per week, Monday to Friday, between 7am - 6pmManpower has a fantastic opportunity for the right candidate to join our client, Capgemini, as a Customer Service Advisor.We are looking for individuals with proven customer service experience, ideally gained within a contact centre, call centre, helpdesk, or fast-paced customer support environment. In this role, you will be the first point of contact for customers, delivering outstanding service while providing first-line IT support. Full training will be provided, so you don''t need extensive IT experience to succeed.What you''ll doRespond to customer enquiries via telephone, email, and web chatDeliver a professional and positive customer experience on every interactionLog all customer contacts accurately using the appropriate call logging softwareResolve customer issues where possible at first point of contactEscalate or assign requests to relevant support teams when requiredProcess Back Office requests and ensure timely completionProvide customers with updates on the progress of their requests or incidentsAdvise customers and support teams on known issues and available workaroundsWork towards individual and team performance targets while maintaining high service standardsWhat you''ll bringPrevious customer service experience within a contact centre, call centre, customer support, helpdesk, ..... full job details .....