Customer Service Advisor

Brook Street are delighted to be recruiting on behalf of our client for a Customer Service Support professional to join their busy and collaborative team on a full-time permanent basis. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer service while working closely with multiple departments across the business.Reporting to the Procurement Manager, you will play a key role in ensuring customer enquiries, orders and issues are managed efficiently and professionally, contributing to a consistently high standard of service.The package:Full time Perm positionMonday to Friday (This is a fully office-based role)Location: Bradford BD3Hours: 9:00am- 5:00pm (45 Minute Lunch break)Salary on offer: 24,000 per annum25 days holidays plus bank holidaysAccess to Perk box after successful completion of the induction periodPrivate healthcare after 2 years of service Key ResponsibilitiesDeal with customer and internal questions about orders and deliveries.Manage returns and keep customers updated until issues are sorted.Handle complaints and more complicated queries in a professional way.Process orders and payments accurately on company systems.Speak with couriers to fix delivery issues and arrange collections, including overseas returns when needed.Work closely with Sales, Procurement, Warehouse, Finance and Customer Service teams to make sure customers get the best service.Help out in the warehouse ..... full job details .....