Customer Service Advisor

Customer Service Advisor

Salary: -13.45 per hour, increasing to -13.90 per hour after 6 months
Location: Capgemini, Inverness
Hours: 35 hours per week, Monday to Friday, between 7am - 6pm

Manpower has a fantastic opportunity for the right candidate to join our client, Capgemini, as a Customer Service Advisor.

We are looking for individuals with proven customer service experience, ideally gained within a contact centre, call centre, helpdesk, or fast-paced customer support environment. In this role, you will be the first point of contact for customers, delivering outstanding service while providing first-line IT support. Full training will be provided, so you don''t need extensive IT experience to succeed.

What you''ll do

• Respond to customer enquiries via telephone, email, and web chat
• Deliver a professional and positive customer experience on every interaction
• Log all customer contacts accurately using the appropriate call logging software
• Resolve customer issues where possible at first point of contact
• Escalate or assign requests to relevant support teams when required
• Process Back Office requests and ensure timely completion
• Provide customers with updates on the progress of their requests or incidents
• Advise customers and support teams on known issues and available workarounds
• Work towards individual and team performance targets while maintaining high service standards

What you''ll bring

• Previous customer service experience within a contact centre, call centre, customer support, helpdesk, or similar high-volume environment is essential
• Excellent communication skills, both verbal and written
• Strong listening skills with the ability to build rapport with customers
• A genuine passion for delivering exceptional customer service
• Confidence handling a high volume of customer enquiries in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of a team
• Willingness to learn new systems and processes
• IT knowledge is beneficial but not essential, as full training will be provided

Why join us?

This is an excellent opportunity for someone with a strong customer service background who is looking to develop new skills and take the first step towards a career in technology and IT support.

Interested? Apply today!

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.