Customer Service Advisor

Overall MissionAct as the central link between customers, operations, sales, and GBS to ensure customer requirements are fulfilled efficiently and cost-effectively. Build strong customer relationships, represent the Voice of the Customer, and manage the complete order-to-shipment process for assigned accounts. Main Responsibilities Execute Customer Care strategy aligned with global guidelines. Monitor KPIs and take corrective actions where needed. Identify and support continuous-improvement opportunities. Participate in internal projects relevant to Customer Care. Support assigned customers and affiliates to fulfil order requirements; escalate issues when required. Collaborate with Customer Care team to provide superior service. Maintain clear communication with customers, operations, sales, and GBS. Manage order changes, issue resolution, and customer complaints. Manage the full order-to-invoice cycle. Handle blocked or prioritized orders and customer returns. Build strong customer relationships and manage expectations. Analyse demand and forecasts; coordinate with planning on inventory needs. Participate in demand planning meetings. Maintain accurate customer records. Provide backup support for colleagues'' accounts when needed. Identify trends impacting customer experience and communicate insights. Support onboarding of new customers. Participate in customer visits and presentations. Education and Qualifications High School/Secondary Education required. Associate ..... full job details .....