Customer Service Advisor

Customer Service Representative Shift Times: Flexible work patterns to cover the below working hours; 8am-8pm on weekdays, 8am-6pm on weekendsPay Rate: £12.60PHLocation: Durham, DH1 1SLJob Purpose / OverviewAs a Customer Service Representative, you''ll be responsible for delivering a first-class customer experience to help make NSandI the UK''s most trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things. Some key parts of the role are detailed below.Customer - Help resolve customer queries on first contact whilst meeting the required quality assurance and customer satisfaction standards. Actively engage in all training, coaching and support sessions to help deliver a first-class customer experience.People - Live the Sopra Steria values towards colleagues and customers at all times. Ensuring people feel safe and respected in work. Proactively engaging in wellbeing and people activities.Transformation - Dealing with a variety of ad hoc duties. Acting as appropriate on trends including customer feedback and technical issues. Proactively support with change activities to help make NSandI the UK''s most trusted savings provider.Compliance and Regulation: Follow all compliance, legal and regulatory requirements, completing all relevant ..... full job details .....