Customer Service Advisor

Salary: £12.60 per hour (Living Wage Employer)Location: Porton Down, Salisbury, SP4 0JQHours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to join Capgemini as a Customer Service Advisor. In this role, you''ll be the first point of contact for customers, providing 1st line IT support to Capgemini''s clients. A background in customer service is an advantage, and experience within IT would be preferable, however full training will be provided to ensure you are successful in your role. What you''ll do Respond to incoming requests via telephone, email, and web chatLog all requests in the call management systemAssign calls to the relevant support teamsAction Back Office requests when requiredAdvise customers and support teams of known problems or workaroundsKeep customers updated on the progress of their requestWork towards agreed personal targets and contribute to team success What you''ll bring Excellent communication skills, both verbal and writtenA genuine passion for delivering great customer serviceWillingness to learn and adaptAbility to work independently and as part of a teamStrong problem-solving skillsConfidence working under pressure Interested? Apply today! ..... full job details .....