Customer Service Advisor

Customer Service Advisor - Vehicle Accident Repair Centre Location: Milton Keynes Office BasedContract Type: PermanentSalary: £28,000 - £32,000 Must have a full drivers licence and to have experience in the automotive industry Our client is a well-established, insurance-approved vehicle accident repair centre based in Milton Keynes. They''re seeking a professional and customer-focused Customer Service Advisor to join their growing team. If you''re looking to advance your career in customer service within the automotive repair sector and have the skills to deliver excellent communication and support, this is an opportunity to make a real difference to customers during challenging times. Position Overview As a Customer Service Advisor, you''ll be the primary point of contact for customers throughout the vehicle repair process. You''ll manage enquiries, provide regular progress updates, coordinate with insurance companies and internal teams, and ensure every customer interaction reflects the company''s commitment to high-quality service. Your role is essential to customer satisfaction and the smooth operation of repair schedules and collections. Responsibilities Serve as the main contact for customers, providing support and updates throughout their repair journey Manage inbound and outbound customer enquiries via phone and email professionally Provide regular, clear progress updates on vehicle repairs to keep customers informed Liaise with insurance companies, engineers, ..... full job details .....