Customer Service Advisor

Customer Service Coordinator / SupportNorthamptonshire (Office-Based)Temporary to Permanent Full-TimeSalary: £12.71 per hour - £14.36 per hourMacildowie are working with this client based in Northamptonshire to recruit a Customer Service Coordinator to join a growing organisation operating within the environmental services and sustainability sector.This is a fantastic opportunity for a customer-focused professional who enjoys working in a fast-paced environment and wants to be part of a business that is committed to helping clients achieve their sustainability goals. The successful candidate will play a key role in coordinating customer requirements, supporting operational delivery, and ensuring an exceptional service experience from start to finish.Key Responsibilities:• Prioritise and process customer orders, requests and enquiries received via telephone and email• Maintain regular communication with active client sites to ensure service delivery standards are achieved• Investigate and resolve customer queries and complaints in a timely and professional manner• Maintain accurate customer records and update internal systems accordingly• Escalate any customer or supplier concerns to senior management when required• Support the wider team with operational processes and administrative activities• Assist with diary management, scheduling and maintaining accurate filing systems• Ensure all internal procedures and compliance requirements are followed consistently• Contribute ..... full job details .....