https://jobs.co.uk/job/customer-service-advisor-kpmg--453de590-d687-40b3-a184-3efdc04c15d9 RSS feed for Customer Service Advisor at KPMG. en-gb Wed, 20 May 2026 06:20:40 GMT https://jobs.co.uk/job/customer-service-advisor-kpmg--453de590-d687-40b3-a184-3efdc04c15d9 https://jobs.co.uk/job/customer-service-advisor-kpmg--453de590-d687-40b3-a184-3efdc04c15d9 Tue, 12 May 2026 11:52:14 GMT Location: Birmingham | Salary: 10000-500000 Annual | Type: Contract | Role Title: Customer Enquiries HandlerContract Length: 12 MonthsEngagement Type: Umbrella or PAYELocation: Hybrid, predominantly remote - must be commutable to Birmingham(ALL KPMG UK CONTRACTORS MUST RESIDE AND HAVE PROOF OF RIGHTS TO WORK IN THE UK)Role PurposeThis role will form part of our General Enquiries team within the Motor Finance remediation programme. This team are the key point of contact for customers throughout the review process, and this role will be the initial liaison point of contact for customers affected by motor finance remediation.You will interact with customers via receiving inbound calls. An important aspect of this role will be accurately capturing customer details and responding accordingly. You will also be required to support some payment administration processes and perform tasks in line with Service Level Agreements (SLAs).DeliverablesConducting inbound ''first contact'' calls with customers, maintaining call control and objection handling.Accurate data entry and processing.All calls/tasks handled in line with agreed Service Level Agreements (SLAs).Maintain personal compliance of operational and regulatory risk by performing required validation or se... Contract