Customer Service Advisor

Role Title: Customer Enquiries HandlerContract Length: 12 MonthsEngagement Type: Umbrella or PAYELocation: Hybrid, predominantly remote - must be commutable to Birmingham(ALL KPMG UK CONTRACTORS MUST RESIDE AND HAVE PROOF OF RIGHTS TO WORK IN THE UK)Role PurposeThis role will form part of our General Enquiries team within the Motor Finance remediation programme. This team are the key point of contact for customers throughout the review process, and this role will be the initial liaison point of contact for customers affected by motor finance remediation.You will interact with customers via receiving inbound calls. An important aspect of this role will be accurately capturing customer details and responding accordingly. You will also be required to support some payment administration processes and perform tasks in line with Service Level Agreements (SLAs).DeliverablesConducting inbound ''first contact'' calls with customers, maintaining call control and objection handling.Accurate data entry and processing.All calls/tasks handled in line with agreed Service Level Agreements (SLAs).Maintain personal compliance of operational and regulatory risk by performing required validation or security checks for calls where required.Identify vulnerable customers and escalate where required as per policy.Ensure Information Security risks are effectively managed in line with client and KPMGexpectations.Ensure all legislative regulatory requirements are adhered to through compliance with ..... full job details .....