Customer Service Advisor

Customer Service Advisor | Wigan | 8 Months Matternity Cover |£28,272 per anum

Hours: Monday to Friday, 8.30am–5.00pm

KPI Recruiting are proud to be working with our long-standing client, who are currently looking to recruit a Customer Service Advisor to join their team on a Temp basis.

You will be responsible for:

• Answering telephone calls professionally and courteously
• Processing orders efficiently and accurately
• Managing direct shipments from supplier to customer
• Placing orders with internal/external suppliers and arranging timely deliveries
• Monitoring stock levels in line with customer demand and supplier lead times
• Managing customer expectations and proactively communicating any issues related to their order
• Handling invoice queries and raising credit notes when necessary

• Maintain confidentiality and appropriate handling of sensitive customer information. 

The successful candidate will have:

• Committed to delivering an exceptional level of customer service
• High level of accuracy and attention to detail
• Previous experience in customer service roles
• Excellent organisational skills and ability to prioritise workload
• Outstanding written and verbal communication skills
• Strong IT skills, including working knowledge of Microsoft Office
• Ability to work under pressure
• Self-motivated, with the ability to work independently and as part of a team

APPLY NOW! Contact the Commercial Team on (phone number removed)

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be contacted.

INDCOM