Customer Service Advisor

Customer Service AdvisorSalary: £25,000 - £27,000 + (OTE £30,000)Job Type: Full-time, PermanentThe OpportunityDo you thrive in a fast-paced environment where every conversation is different?We''re looking for a confident and customer-focused Customer Service Advisor to join our growing team. This is a busy, high-volume contact centre where you''ll be the first point of contact for customers, helping to resolve a wide range of enquiries while delivering an outstanding customer experience.No two days are the same, so you''ll need to be a great communicator, enjoy problem-solving and remain calm under pressure. If you''re someone who enjoys helping people and wants to build a long-term career within customer service, we''d love to hear from you.The RoleAs a Customer Service Advisor, you''ll manage a high volume of inbound customer calls, providing efficient and professional support while ensuring every customer receives the best possible service.Your responsibilities will include:Managing a high volume of inbound customer calls in a busy contact centre environment.Resolving customer queries efficiently while delivering an exceptional customer experience.Investigating customer issues and identifying the most appropriate solutions.Providing accurate information about products, services and customer accounts.Updating customer records accurately using internal CRM and business systems.Liaising with internal departments to resolve more complex enquiries.Working towards individual ..... full job details .....