Customer Service Advisor

A growing Wokingham-based business is looking for a Customer Service Advisor to join a small, vibrant and collaborative team. This busy team plays a key role in handling sales enquiries and after-sales support, helping the business grow while improving operational efficiency. This Customer Service Advisor role is ideal for a someone with good attention to detail with a ''can do'' and positive attitude as well as the ability to multi task and prioritise. The ideal candidate is likely to come from a retail, hospitality or sales background where customer experience is key. Experience in a similar role or previous office experience will be advantageous. The role is initially office-based in Wokingham, moving to a hybrid working model shortly, with hours of 8:45 AM 5:30 PM Monday to Thursday and 8:45 AM 5:00 PM Friday. The salary on offer is £26,000. Key Responsibilities for the Customer Service Advisor are: Responsible for processing, managing and monitoring sales orders, answering pricing requests and resolving order queries Process customer orders promptly and accurately Contact customers proactively to clarify or resolve any issues related to their orders Maintain and update accurate customer records in the database Respond to customer pricing requests in a timely and professional manner Liaise with suppliers to obtain pricing and availability for special or non-stock items Generate and track purchase orders for non-inventory products, ensuring timely delivery and ..... full job details .....