Customer Service Advisor

Are you a confident Customer Service Advisor who enjoys speaking to customers, solving problems and working as part of a busy team?We are looking for a Customer Service Advisor to join a vibrant and friendly team in Telford. This is a great opportunity for someone with previous customer service, administration, account handling or customer support experience who is looking for a role where they can develop their skills and build a long term career.You will be responsible for handling customer queries, managing account changes, processing cancellations, keeping records up to date and making sure every customer receives a professional and efficient service.What will you be doing? As a Customer Service Advisor, you will be dealing with customers by telephone and email, providing support and making sure queries are resolved accurately and efficiently.Your responsibilities will include: Responding to customer enquiries by telephone and emailProviding a friendly, professional and efficient customer serviceManaging customer account changes and amendmentsProcessing cancellations accurately and within required timescalesExplaining changes and information clearly to customersChasing outstanding documentation and informationKeeping customer records and internal systems accurate and up to datePreparing and issuing relevant documentation and correspondenceWorking closely with colleagues to resolve customer queriesEscalating more complex queries where appropriate What are we looking for? ..... full job details .....