Customer Service Advisor

Are you immediately available? We are currently recruiting for our client based close to Manchester for a Customer Service Advisor for a not-for-profit business.You will be working with a supportive team and for a business who are truly passionate about providing excellent customer service. This is an ongoing temporary assignment until the end of April and offers an immediate start!This role is paying 12.71ph initially, rising to 13.74ph after completing successful training period! Previous experience within customer service is essential! Experience within housing would be advantageous but is not essential. The role requires an excellent communicator both over the telephone and via e-mail with a friendly and empathetic character, with a problem-solving outlook.What will you be doing as a Customer Service Advisor?Being the first point of contact for all customers in relation to housing rents and repairsTaking rents payments, arranging repairs and maintenance, and dealing with complaintsMainly phone based with some live chat and email response.Accurately recording details into the in-house systemIf you have the following skills and experience we would LOVE to hear from you:Must be computer literate including MS ExcelYou''re resilient and thick skinned as you will be dealing with complaints and vulnerable customersEmpathetic and customer focusedInbound contact centre experience is a MUST along with strong customer service skillsWhat''s in it for you as a Customer Service ..... full job details .....