https://jobs.co.uk/job/customer-service-advisor-job-switch-ltd--d761acc7-bb87-4422-b8a2-f50319c19ab0 RSS feed for Customer Service Advisor at JOB SWITCH LTD. en-gb Tue, 09 Jun 2026 22:57:52 GMT https://jobs.co.uk/job/customer-service-advisor-job-switch-ltd--d761acc7-bb87-4422-b8a2-f50319c19ab0 https://jobs.co.uk/job/customer-service-advisor-job-switch-ltd--d761acc7-bb87-4422-b8a2-f50319c19ab0 Tue, 09 Jun 2026 11:53:03 GMT Location: Lincoln | Salary: 12.88-12.88 Hourly | Type: Contract | Customer Service Advisor In this crucial and sensitive role for the Carer''s Service, you''ll be responsible for making pre-booked and adhoc outbound calls to unpaid carers. You will need to have high level emotional intelligence and use professional curiosity to be able to build an immediate rapport with the carer. During a single call, your role will be to determine the details of their caring role, how it is impacting them and help them to identify solutions to any problems identified. Customer Service Advisor You will need to utilise the in-house Mosaic system to plan your calls and understand background details and liaise with other involved professionals to prepare for your calls and make appropriate onward referrals. It will be your responsibility to gather as much information and detail from the carer as possible, using your professional curiosity to fact-find information and more importantly to not take anything at face value. This will all be captured by you, written up against a framework onto our system and next actions/support agreed with the carer. The support provided to the carer is based on the information you have gathered; so, you''ll need your clear, concise, an... Contract