Customer Service Advisor - Italian

Italian Parts Sales Advisor
Derbyshire (commutable from Derby & Nottingham)
Competitive Salary + Excellent Benefits

Are you passionate about the automotive industry and enjoy helping customers solve technical challenges?

We''re recruiting on behalf of a well-established and growing automotive business for an Italian-speaking Parts Sales Advisor to join their friendly and supportive team. This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced environment while using their technical knowledge to provide first-class support.

The Role

As an Italian Parts Sales Advisor, you''ll be the first point of contact for customers, providing expert advice and identifying the correct parts and solutions to meet their needs. You''ll work closely with internal teams to ensure a smooth customer journey from enquiry through to order completion.

Key Responsibilities

* Manage inbound and outbound customer calls in a professional and timely manner.
* Provide technical advice and support relating to automotive parts and products.
* Respond to customer enquiries via telephone, email and live chat.
* Identify opportunities to recommend additional products and services.
* Process customer orders, quotations, invoices, credit notes and proformas.
* Create and manage courier bookings and shipping documentation.
* Maintain accurate customer records using internal systems.
* Liaise with technical departments to resolve customer queries efficiently.
* Deliver an outstanding customer experience at every stage.

About You

We''re looking for someone who has:

* Fluency in Italian and English (written and spoken).
* Previous experience in a customer service, sales support or contact centre environment.
* A genuine interest in the automotive industry, with the confidence to discuss technical vehicle parts.
* Excellent communication and problem-solving skills.
* Strong IT skills and the ability to learn new systems quickly.
* The ability to multitask and remain calm under pressure.
* A proactive approach with a passion for delivering exceptional customer service.

What''s on Offer

* Competitive salary.
* Comprehensive training and ongoing professional development.
* Genuine opportunities for career progression.
* Generous annual leave entitlement.
* Company pension.
* Employee wellbeing initiatives, including access to on-site fitness facilities.
* Regular team events and company social activities.
* A supportive and collaborative working environment.

If you''re fluent in Italian, enjoy technical conversations, and are looking to join a successful business where you can develop your career, we''d love to hear from you. Apply today for immediate consideration.