Customer Service Advisor (Inbound)

We are delighted to be working in partnership with Northern Powergrid to recruit a Customer Service Advisor to join their growing team on the 20th July 2026.
Northern Powergrid are the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs, now and in the future.
We’re looking for people with a Customer First mind-set to provide a professional, quality service to customers as they strive to continually deliver a consistent 10 out of 10 experience for all of their customers.

• Based in Sunderland 
• Full training provided for the first 4-8 weeks 
• Shifts run between 6am -10pm 
• 37 hours a week covering any 5 out of 7 days a week
• Overtime availalbe
• Free parking on site 

• You will support customers with a variety of queries while delivering an exceptional level of service.
• Accurately input and update customer data within internal systems
• Maintain records and ensure all information is up to date
• Support general administrative tasks across the team
• Deliver an excellent customer experience in line with the company’s Quality Framework
• Act as the first point of contact via telephone, email, SMS, and social media
• Take ownership of enquiries and complaints, using initiative to find effective solutions
• Update internal systems accurately to ensure smooth customer journeys
• Work closely with internal teams and external partners to provide a seamless service

• Strong customer service skills
• Attention to detail
• Confident in handling a wide range of contacts, with a focus on delivering a high standard of customer experience
• Good IT literacy, in particular a good working knowledge of Microsoft office packages
• Excellent organisational skills