Customer Service Advisor

Customer Service AdviserLocation: Northampton Salary: 23,000- 26,000 + Quarterly Bonus Hours: 37.5 per week (Mon-Fri 9am-5:30pm, 1 in 4 Saturdays 9am-1pm)The RoleOur client is seeking experienced Customer Service Advisers to join their friendly and supportive team. You will handle incoming calls from policyholders, assisting with day-to-day insurance enquiries and providing clear, professional and helpful advice.You will be responsible for making policy changes, answering general queries, processing renewals, managing the customer diary and carrying out key administrative tasks. You will support customers across a range of insurance products including home, car, boat and holiday home insurance.About YouOur client requires candidates with previous customer service experience, ideally within banking, utilities or insurance and a genuine passion for customer service. You will be confident, positive and empathetic, with the ability to support a diverse range of customers, including those who may be elderly or vulnerable.You''ll receive full training on products and systems, but strong communication skills, accuracy and an enthusiastic, customer-first approach are essential.Key Skills and AttributesPrevious insurance industry experience(desirable)Customer Service Experience (Essential)Excellent communication and listening skillsStrong attention to detailPositive, empathetic and customer-focused approachGood numeracy, literacy and keyboard skillsFlexible, proactive and a strong ..... full job details .....