Customer Service Advisor

Permanent ContractSalary: 26,600Location: Northampton - NN3Hours: Monday to Friday - 9:00am to 6:00pm You will be working for this well-established logistics firm in Northampton who have a friendly, supportive team. They''re looking for a Customer Service Advisor who enjoys helping people, keeping things running smoothly and making a genuine difference to the customer experience. You''ll be joining a busy, welcoming environment where your organisation, communication skills and attention to detail will be truly valued. Key Responsibilities: Be the friendly first point of contact for customers, answering calls and working with service partners to resolve queriesKeep customers informed by liaising with suppliers and providing clear, relevant updatesRespond promptly and professionally to customer calls and emailsBook and accurately process new jobsHelp customers navigate and use the company websiteWork closely with drivers to keep services running smoothlySupport the wider team with a range of general administrative tasks Skills and Experience required: Previous B2B customer service experience within an officeA confident communicator with excellent telephone mannerEfficient administration skills and good attention to detailAbility to use own initiative with a can-do attitudeAbility to work in a high pressured, fast paced environmentIT Literate including Excel and Word Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 ..... full job details .....