Customer Service Advisor

Fife Hybrid Working Temporary ContractWe''re supporting a well-established organisation in the appointment of a Customer Service Advisor to join their busy team on a temporary contract.This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment and takes pride in delivering a high level of customer service.You''ll be the first point of contact for customers, handling a variety of enquiries while ensuring a positive customer experience throughout every interaction. Key responsibilities: Responding to customer enquiries via telephone, email and online channelsProviding accurate information and resolving customer issues efficientlyUpdating internal systems and maintaining accurate recordsEscalating more complex enquiries where appropriateWorking collaboratively with internal departments to ensure timely resolutionsManaging customer expectations and delivering excellent service throughout We''re keen to speak with individuals who can demonstrate: Previous customer service, contact centre or administration experienceExcellent communication skills, both written and verbalStrong organisational and multitasking abilitiesA calm, professional and empathetic approachConfidence using multiple systems and technology platformsThe ability to work effectively both independently and as part of a teamThis is a fantastic opportunity for someone who genuinely enjoys helping others and can deliver a positive customer experience in a busy ..... full job details .....