Customer Service Advisor

Due to continued growth, we are recruiting for a Customer Service professional to join our Teesside-based Customer Service team. This opportunity is ideal for a technically minded sales professional who enjoys managing customer relationships, providing technical product support and delivering commercially sound solutions in a fast-paced, customer-driven environment. Please note a strong Technical understanding of Hydrasun products will be highly beneficial to success in this role, but this is not essential as full training will be provided. This role would suit a proactive applicant, with excellent communication skills who is looking to broaden thier skills and experience. The Role Reporting to the Sales Manager, you will be responsible for managing customer enquiries from initial quotation through to order fulfilment and delivery. You will ensure enquiries are processed accurately, efficiently and compliantly, while maintaining a strong focus on service quality, value for money and customer satisfaction. You will balance speed of response with attention to detail, demonstrating strong planning, prioritisation and accountability while managing a varied workload. Key Responsibilities • Processing technical sales enquiries and preparing accurate, competitive quotations • Providing technical advice on product and supplier selection aligned to customer requirements and Hydrasun strategy • Building and maintaining strong customer relationships to drive enquiry-to-order ..... full job details .....