Customer Service Advisor

We are seeking a proactive and relationship-driven Customer Success Manager to join our client''s team. You will be responsible for nurturing strong, long-term relationships with clients and strategic partners, ensuring high levels of satisfaction, engagement, and retention.As the CSM, you will act as a trusted advisor, guiding customers, managing complex enquiries, and identifying opportunities to expand account value through up sell and cross-sell initiatives.If you possess a customer-first mindset, excellent communication skills, and a track record of effectively managing multi-account portfolios, we would love to hear from you.Key responsibilities:Serve as the primary point of contact for customer enquiries, escalations, and ongoing support.Build and maintain trusted, long-term relationships with customers and key partners. Understanding client goals to ensure services deliver maximum value and satisfaction.Guide new customers seamlessly through the on boarding journey. Delivering customer training, live demos, and feature walkthroughs tailored to user needs.Conduct regular check-ins and business reviews to capture client feedback and drive continuous satisfaction.Establish and nurture collaborative relationships with external service providers, vendors, and strategic partnersCoordinate with third-party partners and internal operations teams to resolve complex account issues efficiently.Partner with the Sales team to support renewal strategies.Identify up sell, ..... full job details .....