Customer Service Advisor

Customer Service AdvisorSalary: 26,500 - 27,000Location: Southall (Office-Based)Hours: 35 hours per week, Monday to Friday, shifts between 8:00 am and 5:30 pmA well-established, family-run supplier of construction materials is seeking a Customer Service Advisor to join its busy and friendly Southall office. This is an excellent opportunity for someone with strong customer service and order processing experience who enjoys working in a fast-paced office environment. You will play a key role in supporting customers, processing orders, and working closely with the warehouse team to ensure next-day deliveries are fulfilled efficiently.Key ResponsibilitiesHandle inbound customer calls and assist with orders for fixings and ironmongery products.Respond promptly and professionally to customer enquiries via phone and email.Process customer orders accurately and efficiently.Manage forward orders and ensure they are scheduled correctly.Liaise with internal teams to ensure smooth order fulfilment and dispatch.Support general office administration, including filing, archiving, and maintaining internal systems.About YouPrevious experience in a customer service role, ideally within an office or call centre environment.Confident handling inbound calls and processing customer orders.Excellent written and verbal communication skills.Experience working in a B2B and/or B2C environment.Strong attention to detail and the ability to prioritise tasks in a busy setting.Based locally in Southall or ..... full job details .....