Customer Service Advisor

Customer Service Advisor - Immediate StartWorking 37.5 hours per week, rota''d 8-4, 9-5 and 10-6. with home weekend shifts (8-4) scheduled, once a monthGreat onsite facilitiesInitial a temporary contract with permanent opportunities available Do you thrive on delivering exceptional customer service and finding solutions that make a real difference? We''re looking for an enthusiastic Customer Service Advisor to join our busy, friendly team - where no two days are the same, and every customer interaction counts.In this role, you''ll be at the heart of our operation, supporting customers across multiple channels and ensuring every enquiry is handled quickly, accurately, and with care. From problem-solving and complaint handling to managing online reviews, you''ll play a vital part in ensuring every customer enjoys a positive experience.What You''ll Be DoingResponding to customer queries via phone, email, and online messages, aiming for first-time resolution.Managing and resolving complaints efficiently and professionally.Liaising with internal teams and third-party partners to ensure timely resolutions.Updating systems accurately and completing all relevant administration tasks.Identifying opportunities to improve our service and customer experience.What You''ll BringA genuine passion for helping people and delivering excellent service.Strong communication and problem-solving skills.The ability to stay calm under pressure and adapt to a fast-paced environment.Great attention to ..... full job details .....