Customer Service Advisor (HR, Payroll and Finance Services)

Customer Service Advisor - HR, Payroll and Finance Services Location: Swindon (Hybrid Working) Contract: 6-12 Month Fixed Term Contract Salary: 27,756 per annum The Opportunity We are recruiting for a Customer Service Advisor to join a shared services organisation delivering HR, Payroll and Finance support to a range of public sector clients. This is an excellent opportunity to join a busy and collaborative team, providing high-quality advice and support to customers while helping to resolve a wide range of queries and service requests. You''ll gain valuable experience within a large-scale shared services environment, working with established processes and systems that support essential public sector operations. The Role As a Customer Service Advisor, you will provide knowledgeable, timely and customer-focused support across HR, Payroll and Finance services. You will be responsible for handling customer queries, complaints and escalations, including more complex and non-routine issues. The role requires strong communication skills, attention to detail and the ability to interpret policies and procedures to provide accurate advice and effective resolutions. Key ResponsibilitiesDeliver a high-quality customer experience by responding to queries, complaints and escalations within agreed service standards and SLAs.Provide accurate advice and guidance by interpreting policies, procedures and service documentation.Take ownership of customer queries from initial contact through to ..... full job details .....