Customer Service Advisor

Job Title: Customer Service Advisor Location: Boldon Colliery Pay Rate: 12.87 per hour Job Type: Temp Ongoing Working Hours: 5 days out of 7 (Between Monday - Sunday), 9:00am - 5:30pmHRGO Recruitment are currently looking for a Customer Service Advisor to join a well-established company based in Boldon Colliery.This role will involve supporting customers with ticket booking enquiries for events across the UK. The position is predominantly email-based, where you will be responding to a high volume of customer queries, ensuring a smooth and positive booking experience.The ideal candidate will have previous customer service experience, strong written communication skills, and the ability to manage multiple enquiries efficiently in a fast-paced environment.Main Duties:Responding to customer enquiries via email regarding ticket bookings and event informationAssisting customers with booking issues, amendments, and general queriesProviding accurate information on events, venues, and ticketing processesHandling customer concerns and resolving issues in a professional and timely mannerLiaising with internal teams where necessary to resolve more complex queriesMaintaining accurate records of customer interactions on internal systemsDelivering a high standard of customer service at all timesRequirements:Previous experience in a customer service or contact centre roleExcellent written communication skills, with strong attention to detailComfortable managing a high volume of email ..... full job details .....