Customer Service Advisor

Job Tittle: Customer Service AdvisorLocation: Boldon Colliery Salary/Hourly Rate: 12.37Job Type: Temporary ongoing - may lead to perm contract Working hours/days: 5 days out of 7 - Monday - Sunday, Between 8am-6pmHR GO Recruitment are looking for an enthusiastic and energetic character to join one of the professional services companies based in Boldon Colliery as an Customer Service Advisor.The ideal candidate will be customer service focused, able to work as part of a team or individually You will be responsible for handling calls and queries in a polite and professional manner.General Duties of Customer Service Advisor:Handling incoming calls from customers regarding furniture deliveries and product quality queriesProviding updates on delivery schedules, tracking information and order statusAssisting customers who have received damaged, faulty or incorrect itemsLogging delivery or quality issues accurately on the internal systemLiaising with warehouse, logistics and quality teams to resolve customer issuesArranging replacements, collections or returns where requiredEnsuring customers are kept informed throughout the resolution processDelivering a professional and empathetic customer service experience at all timesGeneral Requirements of Customer Service Advisor:Excellent listener and communicator.Previous experience in fast paced office/call centre environment.Strong customer service skills.If you are interested in the Customer Service Advisor based in Boldon Colliery ..... full job details .....