Customer Service Advisor

Customer Service Advisor - eCommerce Marketplaces 1-year fixed-term contract Location: Easily commutable from Stoke-on-Trent (ST6), Newcastle-under-Lyme, Crewe (CW2), Sandbach, Alsager, Congleton, Nantwich.Join a fast-growing eCommerce team supporting customers across major online marketplaces. If you love solving problems, delivering outstanding service and working with Amazon, eBay and digital retail platforms, this role is for you.What you''ll doHandle customer enquiries across Amazon, eBay, website and online retail channelsManage orders, returns, replacements and account updatesWork closely with 3PL / fulfilment partners to chase deliveries and resolve issuesSupport product listings, website updates and recurring issue fixesCollaborate with Marketing on B2C campaigns and customer messagingDeliver exceptional customer service across phone, email and webchatWhat you''ll bringStrong customer service backgroundExperience with Amazon, eBay, marketplaces or eCommerceConfident communicator with great listening skillsStrong IT skills (CRM, MS Office, online systems)Ability to multitask, prioritise and stay calm under pressureCustomer-focused mindset with a drive for resultsWhy apply?Work with a leading global eCommerce brandVaried, fast-paced role with real ownershipGreat team culture and supportive environmentIdeal for candidates from eCommerce, fulfilment, logistics, 3PL, online retail or marketplace supportStoke-on-Trent, Newcastle-under-Lyme, Kidsgrove, Keele, Chesterton, ..... full job details .....