Customer Service Advisor

Customer Service Advisor / Sales Advisor

- Widnes
- £13.25 – £13.50 per hour (DOE)
- Full-Time | Permanent | Monday to Friday

We are currently recruiting for a Customer Service Advisor / Sales Advisor to join a well-established and growing company based in the Widnes area. This is a fantastic opportunity for someone with customer service and sales experience looking to develop within a supportive and transparent business.

The Role

As a Customer Service & Sales Advisor, you will be responsible for handling inbound customer enquiries, processing orders, and identifying opportunities to upsell and generate new business.

Duties will include:

• Handling incoming calls from customers placing orders via the website
• Providing excellent customer service and building strong relationships
• Upselling additional products and maximising order value
• Learning product ranges and internal systems
• Working from a large customer database to identify sales opportunities
• Contacting lapsed clients and developing existing accounts
• Supporting new business development and account growth
• Working towards individual and team sales targets

Requirements

• Previous experience in customer service, sales, telesales, or call centre environment
• Confident communicator with strong telephone manner
• Experience with upselling, cross-selling, or account management
• Understanding of the sales process and customer journey
• Self-motivated with a proactive approach to generating business
• IT literate and comfortable working with CRM/database systems

What’s On Offer

• £13.25 – £13.50 per hour (depending on experience)
• Full in-house training and ongoing support
• Clear, transparent and supportive management team
• Opportunity to develop sales skills and progress
• Stable, full-time position

Working Hours

• Monday to Thursday: 8:00am – 5:00pm
• Friday: 8:00am – 4:00pm

To apply, call Hexagon Recruitment on (phone number removed) or apply directly through the job board.

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