Customer Service Advisor

Mercedes-Benz of Dartfordare seeking a friendly, organised, and service-oriented individual to join our team as a Telephone Customer Support Specialist until March 2027 (subject to business requirements and potential change).As a Telephone Customer Support Specialist, you will be the first point of contact for new and returning customers, handling phone calls with professionalism and warmth. You will use your communication skills to support customers with their enquiry needs, ensuring everyone receives the highest level of care from their very first interaction.You will thrive in this role if you can demonstrate the following behaviours:Natural enthusiasm and courtesy when engaging with customers over the phoneStrong listening skills and attention to detail when recording information.Team-oriented mindset, ready to support colleagues and contribute to an inclusive environmentEnjoy being a brand ambassador and want to represent Mercedes-BenzConfidence to learn and develop new skills such as phone systems and customer database toolsPassion and commitment for delivering memorable, high quality customer serviceMain Responsibilities: Customer Service Support via TelephoneHandle incoming general enquiry calls with courtesy, efficiency, and professionalismAccurately record, transfer, and follow up on all customer enquiriesKeep up to date with Mercedes-Benz product updates, services, and dealership promotions to provide accurate informationConsistently embody Mercedes-Benz values of ..... full job details .....