Customer Service Advisor Healthcare

Are you someone who enjoys helping people, building relationships and delivering a great customer experience?We?re recruiting for a Customer Service Advisor to join a growing healthcare organisation in Manchester. This is a people-focused role where you?ll support individuals throughout an important journey, acting as a trusted point of contact and helping ensure every interaction is professional, supportive and seamless.This opportunity would suit someone from customer service, healthcare, clinics, hospitality, optical, retail, administration or relationship-based environments.The role:Supporting customers throughout their journey from initial enquiry onwardsResponding to enquiries across phone, email and other communication channelsProviding clear information around services, processes and next stepsBuilding trust and delivering an excellent customer experienceCoordinating with internal teams to ensure a smooth serviceMaintaining accurate records and updating internal systemsSupporting service improvements and wider business initiativesWe?re looking for someone who has:Experience in customer service, customer support or advisory rolesExperience working in an empathetic, sensitive or people-focused environmentStrong communication and relationship-building skillsA calm, professional and supportive approachGood organisation and attention to detailAbility to manage multiple priorities in a busy environmentConfident using IT systems and handling data accuratelyExperience from ..... full job details .....