Customer Service Advisor

Your new company We are looking for enthusiastic and customer-focused Customer Service Advisors to join our Housing Repairs and Tenancy Services team.In this role, you will be the first point of contact for residents calling about a wide range of housing-related issues. These enquiries can range from routine repairs, such as broken windows and faulty doors, to emergency situations including burst radiators, serious leaks, fire hazards, and other urgent health and safety concerns.Your new role You will be responsible for gathering accurate information, assessing the nature and urgency of each enquiry, and ensuring residents receive the support they need. This may involve resolving issues directly, arranging repairs, or liaising with specialist housing teams and contractors to ensure problems are addressed quickly and effectively.Answer incoming calls relating to housing repairs and tenancy enquiries.Accurately record details of reported issues and assess repair priorities.Identify emergency and non-emergency repairs in line with company procedures.Provide clear advice and guidance to residents regarding their enquiry.Raise repair orders and schedule appointments where appropriate.What you''ll need to succeed Excellent communication and customer service skills.Ability to remain calm and professional in challenging situations.Strong listening skills and attention to detail.Experience working in a contact centre, customer service, housing, or repairs environment is desirable but ..... full job details .....