Customer Service Advisor

Customer Service AdvisorCustomer Service Advisor - Temporary Role (6 Months)We''re currently recruiting for Customer Service Advisors to support a high-profile project assisting retired employees with accessing their benefits.Key DetailsLocation: Waterside (5 days onsite - non-negotiable)Start Date: ASAP (target 15th June 2026)Contract Length: 6 months (potential to extend)Working Hours: Monday to Friday, 9am - 5pmPay Rate: PAYE: £15.15 basic / £17.43 (premium rate)Umbrella: £20 per hourRole OverviewYou''ll be handling inbound calls from retired employees who need help resetting passwords and accessing services such as pensions, holiday benefits, and staff travel.Call volume: 50-100 calls per dayAverage call time: Around 10 minutesFull training will be providedThis is a key support role during a period of increased demand, with call volumes rising significantly.What We''re Looking ForAt least 1 year of customer service experience (phone or face-to-face)Good communication and problem-solving skillsBasic IT skills (Teams, Outlook, general systems)Ability to learn new systems quicklyImportant InformationCandidates must be available immediatelyYou''ll need to pass a DBS check and complete compliance quicklyIdeally located within a reasonable commute to ..... full job details .....