Customer Service Advisor

Customer Service Advisor Are you someone who genuinely enjoys helping people, solving problems, and making sure every customer has a great experience? Our client is looking for a Customer Service Advisor to join their team and become someone their customers remember for all the right reasons - helpful, friendly, knowledgeable, and always ready to find the best solution. If you bring positive energy to your work, enjoy building relationships, and take pride in delivering excellent customer service, you could be a great fit for the team. What you''ll be doing Responding to customer enquiries by phone, email, and live chat. Supporting customers throughout the order journey, including orders, fabric samples, and spare parts. Developing and maintaining strong product knowledge, with the confidence to explain technical blind-related information clearly. Identifying recurring customer queries or issues and sharing feedback with the Team Leader. Delivering a first-class customer experience. Managing your daily workload effectively while staying organised and focused. What we''re looking for Essential: At least 1 year''s experience in customer service or a similar role. A genuine passion for helping people, with the patience to listen and the confidence to provide solutions. Excellent communication skills and the ability to remain calm and professional under pressure. Confidence using computers, excellent telephone etiquette, and a well-organised approach. A positive attitude, ..... full job details .....