https://jobs.co.uk/job/customer-service-advisor-hatched-recruitment-group--5d43cf29-8e8c-4e4b-887a-36a32cf009e1 RSS feed for Customer Service Advisor at Hatched Recruitment Group. en-gb Wed, 10 Jun 2026 05:12:11 GMT https://jobs.co.uk/job/customer-service-advisor-hatched-recruitment-group--5d43cf29-8e8c-4e4b-887a-36a32cf009e1 https://jobs.co.uk/job/customer-service-advisor-hatched-recruitment-group--5d43cf29-8e8c-4e4b-887a-36a32cf009e1 Thu, 04 Jun 2026 23:00:00 GMT Location: Bournemouth | Salary: £14.82/hour | Type: Part Time | Customer Service Advisor Hours: Part-Time - Monday, Wednesday and Friday, 9:00am - 5:00pm A local authority is seeking an experienced Customer Service Advisor to join its busy customer contact team. This is a customer-focused role where you will be responsible for handling a high volume of telephone and email enquiries from residents and corporate building users. You will diagnose repair requests, arrange appointments, and ensure customers receive an efficient and professional service at all times. Key Responsibilities * Handle incoming telephone calls and email enquiries from residents and stakeholders * Diagnose repair and maintenance issues and raise appropriate service requests * Schedule appointments and update customer records accurately * Provide clear and professional advice to customers * Resolve enquiries at first point of contact where possible * Escalate complex issues when required * Maintain accurate records across internal systems * Work collaboratively with colleagues to deliver excellent customer service Requirements * Previous experience in a customer service or contact centre environment * Excellent communication and interpersonal ski... Part Time