https://jobs.co.uk/job/customer-service-advisor-hales-group--308e234a-dbd2-4a20-8f23-ba8c06186220 RSS feed for Customer Service Advisor at Hales Group. en-gb Thu, 25 Jun 2026 23:28:05 GMT https://jobs.co.uk/job/customer-service-advisor-hales-group--308e234a-dbd2-4a20-8f23-ba8c06186220 https://jobs.co.uk/job/customer-service-advisor-hales-group--308e234a-dbd2-4a20-8f23-ba8c06186220 Wed, 24 Jun 2026 23:00:00 GMT Location: Suffolk | Salary: Negotiable | Type: Permanent | Customer Service Advisor Salary DOE Bury St Edmunds 8:30am-5pm with one hour for lunch Monday - Friday (plus 1 Saturday morning in 6 on a rota basis)    Our Client based near Bury St Edmunds, is searching for a Customer Service Advisor to join their small but very welcoming team. Reporting to the Customer Service Lead, the successful candidate will be confident and able to problem solve, outgoing with a positive nature and be able to provide an excellent level of service to customers, always exceeding their expectations!   Key duties: Dealing with customer enquiries via telephone and email Using own initiative to deal with customer complains in a professional manner High level order processing Accurate data entry Ensuring documents and reports are completed in a timely and efficient manner and passed on to relevant departments Adhering to company protocols at all times when dealing with specific customer requirements Liaising with multiple individuals/teams both internal and external, to ensure that information is passed on smoothly and accurately Demonstrate the ability to confidently problem solve Key Skills: Able to work well under pressure, ensuring... Permanent