Customer Service Advisor

Customer Service Advisor Monday to Friday Bury St Edmunds £12.71 per hour On behalf of our client based on the outskirts of Bury St Edmunds we are currently recruiting for a Customer Service Advisor to join a warm and supportive team. In this role you will be the first point of contact for customer enquiries, helping to resolve issues efficiently while delivering exceptional service. This is a fantastic opportunity for someone who thrives in a dynamic, fast paced environment and is passionate about providing outstanding customer care.Main duties and responsibilities: Providing exceptional customer service, ensuring clients issues and queries are resolved Handling complaints in a friendly and professional manner Maintaining professionalism when liaising with both customers and internal teams Being the first point of call, addressing and resolving customers queries in a timely manner Following the companies policies and procedures at all times Efficiently communicating via emails and calls, ensuring all are responded to in a timely manner Key skills: A confident communicator who always demonstrates a professional and positive attitude Proven experience in a customer service role is essential and dealing with customer complaints Team player with the ability to use initiative and work independently when needed Resilient and calm under pressure, especially when handling challenging situations Skilled in managing workload and prioritising tasks effectively If you are ..... full job details .....