Customer Service Advisor

This is a very fast paced role which entails quoting customers to send shipments all around the UK and internationally to best suit their needs. This includes liaising with agents and hauliers, following through from quote, to booking to delivery.

Tracking shipments and resolving issues that may arise on route.

Guiding customers on documents, clearance requirements and transit times

Providing clearance information to agents

Ability to calculate volumetric weights of shipments and price accordingly

Answering the phone to deal with enquiries

Skills:

Organisational skills – able to deal with numbers of jobs at once

Strong customer service experience

Able to deal with problems calmly and quickly keeping in mind the best resolution for the customer and company

Confident with excel and emails

Working well with others and keeping up strong lines of communication 

Dealing with emails and telephone quotes. 

People requesting charge for shipping from around the world. 

Contacting Airlines requesting quotes and speaking to the customers. 

Someone who is confident and good with a calculator/figure. 

Sending out quotes to customers. 

Monday-Friday 8:30am-5:30pm

Salary £26,000-£27,500pa

We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.