Customer Service Advisor

A brand-new opportunity for a customer care professional! Be part of a small, friendly, exceptionally customer-focused team that provides healthcare supplies to patients. - Mon Fri, 9am 5pm (37.5 hours per week). - Excellent benefits to include 25 days'' holiday + bank holidays and Blue Light discount card. - Easily accessible city centre location. A leading supplier of healthcare products is recruiting for a customer service advisor to assist in the daily operations of a regional dispensing centre and provide the highest standards of service to patients and healthcare professionals. Key Responsibilities will include - The customer service advisor role involves working as part of a small, friendly team. You will handle customer enquiries and orders by phone, email, and in person, building rapport with both new and regular customers and efficiently supporting community-based nurses. Regular liaison with healthcare professionals regarding patient records and orders. Accurately input and process orders, paying close attention to product codes and quantities. Update patient files and databases, always maintaining patient confidentiality. Booking of appointments and delivery dates on behalf of patients and nurses. Handling queries through to a satisfactory conclusion. Ensure sufficient (lightweight) stock levels are maintained within the branch. Skills and Experience Required - You will have recent customer care experience and be skilled in handling enquiries, ideally within ..... full job details .....