Customer Service Advisor

Customer Service AdvisorLocation: Newton Abbot (Office-based)Pay: £12.83 per hour Hours: 37.5 hours per week, 9am to 5:30pmWe are currently recruiting for Customer Service Advisors to join a busy and supportive team on a temporary basis, for our client in Newton Abbot. While these roles are initially temporary, there may be opportunities for longer-term positions for the right candidates.This is a fantastic opportunity for individuals with customer service experience who enjoy helping people, solving problems, and delivering a high standard of support across multiple channels.About the RoleAs a Customer Service Advisor, you will be the first point of contact for customers and business partners, providing support via email and live chat, as well as social channels. You will play a key role in delivering a professional, friendly, and efficient service, ensuring every interaction reflects the brand positively.Your responsibilities will include handling customer queries such as delivery issues, parcel tracking, returns, and general account support. You will take ownership of customer cases, working them through to resolution while maintaining clear and timely communication throughout.You will also handle complaints with empathy and professionalism, working within established processes and collaborating with senior team members when needed. Building strong customer relationships and ensuring a positive experience will be at the heart of everything you do.What We''re Looking ..... full job details .....